Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be unused, uninstalled, in good condition, and in its original packaging.

If you simply change your mind or no longer want the item, you may return it within 14 days of receiving your order. In this case, the customer is responsible for all return shipping costs. The original shipping cost is non-refundable.

To start a return, please contact us at verlen.decals@gmail.com. Please do not send an item back before contacting us and receiving return instructions.

Once your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior approval may not be accepted.

Damages and Issues

Please inspect your order upon arrival and contact us as soon as possible if the item is damaged, defective, or if you received the wrong item.

To help us resolve the issue, we may ask for photos of the item and packaging.

If the item is confirmed to be damaged, defective, or incorrectly sent due to an error on our part, we will work with you to provide an appropriate resolution.

Non-Returnable Items

Because our wall decals are made to order, we do not accept returns or exchanges for:

• Custom or personalized orders

• Items that have been used, installed, or damaged after delivery

• Items that are not returned in their original condition and packaging

• Orders with incorrect information provided by the customer

• Items damaged due to improper application or installation

Please make sure to carefully check your design, size, and order details before placing your order.

If you are unsure about colors, sizes, or materials before ordering, please contact us and we will be happy to help.

Exchanges

We do not offer direct exchanges. If you would like a different design or size, please contact us and we will advise you on the available options.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 2 business days. The original shipping cost is non-refundable, and return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrectly sent due to an error on our part.

Please note that your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 7 business days have passed since your refund was approved, please contact us at verlen.decals@gmail.com.